How do … You’ve accepted all cookies. Support services How AXA helps me to be a carer, mum and career woman. Through AXA Health’s comprehensive network of health providers your employees can access medical and surgical treatment at negotiated rates. Our acquisition of occupational health and stress specialists ICAS gave us the expertise to work with organisations to improve the wellbeing of their people. You'll see these old names in use for some time as our members' plans switch from the old brand to the new one. Our Specialist Fees and Contracting Team deals with all requests for procedures requiring multiple specialists and complex procedures requiring consideration for an uplift in fees. You’ll find most of the codes you need on our Schedule of Procedures and Fees, along with what we expect to be charged for these, including consultations and sessional treatment (chapter 1.5). Calls may be recorded and/or monitored for quality assurance, training and as a record of the conversation.) A number of other AXA entities within the UK also report their gender pay gap but are not part of the AXA UK Group and so do not form part of this report. Please refer to our membership number guidance, top right hand corner of this page. I’ve been at AXA for 15 years and love the creative nature of my role. AXA created the AXA Research Fund to support scientific research that benefits all of society. If you’re looking to get a quote or to buy private medical insurance, please call us on one of the numbers below. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. If your patients have AXA PPP Tunbridge Wells or Health-on-Line policies, please click here. Please call our 24-hour confidential tip-off line on: A message from Sarah Taylor, Head of Specialist and Practitioner Relations, AXI, AXE, AXC, BXI, BXE, BXC, HKE, KVE, OGI. Contact us for individual provider support queries here from AXA Health. Health Details: AXA PPP healthcare announces new commitments and services to support members through extraordinary times.Today, 8th April 2020, AXA PPP healthcare announces a suite of service enhancements across four key areas to support its UK members through the current coronavirus crisis. Our e-billing provider Healthcode handles your invoicing. But as AXA Health we’re still the same … Please submit your requests for copy remittances via the appropriate link, below. Now whilst this was not a huge challenge as it was relatively easy to google and find the information it would be good if you could do all of that from the AXA PPP site Ask us anything you like about your health, anytime - Health@Hand is our support line with nurses and counsellors available 24/7 to answer any questions Enhanced family and children’s health insurance, including free cover for new-borns (available until the next plan renewal and cover limitations may apply). You can follow the progress of your claim in ‘Manage my plan’, browse online health support and access other AXA Health services your company may have. Information and news to help your practice, business or facility. Sections on patient safety, how to work with us, how we're working with you to make healthcare better, COVID-19 provisions and our change to AXA Health. Support with recognition, contracts, new employees, sites and services, mergers and aquisitions and to change your details. AXA Global Healthcare (UK) Limited - Gender Pay Gap Report “As a global business, diversity and equality is extremely important to us, both in how we support our customers and how we foster a working environment where diversity and equality are not only commonplace, but celebrated. This is what we do each and every day. As the UK’s official clearing organisation for private medical bills, Healthcode processes and clears circa 27,000 electronic invoices daily for healthcare providers. Queries about payments with the reference 'AXA PPP International' should be submitted here. The Clinical Coding and Schedule Development Committee may have changed some of the codes you've used in the past. Please select from one of the following categories: I'd like to review my contract with AXA Health, If you are having trouble using Healthcode, you can find their contact information using the link below. Support for invoice queries relating to single and multiple members; our new brand AXA Health and our old brands AXA PPP healthcare, AXA PPP Bristol and Health-on-Line; plus general payment queries. See our cookie policy for more information on cookies and how to manage them. Looking for AXA PPP healthcare? We're becoming AXA Health. 1 The Virtual Doctor from AXA service is now available to all individual and SME members (excluding those whose health plan is insured by AXA General Insurance Hong Kong Limited). Please send us: your details the appropriate CCSD code a description of what you will be doing during surgery date of surgery the hospital where the treatment will take place Sections on patient safety, how to work with us, how we're working with you to make healthcare better, COVID-19 provisions and our change to AXA Health. Find out more online: AXA PPP healthcare. By Telephone: Call us at AXA PPP healthcare direct on 01202 544034 (lines are open 9am-7pm weekdays. Our members’ policies may not cover everything, so when there is an excess or some other type of shortfall they can send the money straight to your bank account. If you've received payment but no advice to help you reconcile, please use these forms to request a copy remittance. Information and news to help your practice, business or facility. If you still have a query about your recognition, please click on the button below. To help us answer your queries quickly, we need to know which patients you're telling us about. Information and news to help your practice, business or facility. If you want to share your bank details with your patients, please complete the relevant section in your profile on the Private Practice Register (PPR). We may need to recoup some money from you if we've overpaid you, perhaps because an invoice was duplicated or submitted in error. If the member has an international policy, please click here. If you have a payment query relating to a specific member with a UK policy, please click here. This AXA Website Uses Cookies We use cookies to give you the best possible online experience. I'd like to upload a medical report to support a claim for a specific UK member. Reduce the admin time taken to create invoices and save on postage costs. We’ve got clinicians from all over the UK available to help you get back on track. It’s worth noting that both the public and private services in the UK are world-class, so whichever you choose, you should be in safe hands. If you want to share your bank details with your patients, please complete the relevant section in your profile on the Private Practice Register (PPR). If you don’t currently have private medical insurance or you are thinking of switching to us, please call 0800 111 4004 (lines open 09.00 - 19.00 Mon - Fri. Closed Sat - Sun). Please use this form if you'd like to submit a recoup request or a credit note. To see the great wellbeing offers and benefits that come with your private healthcare, visit your company’s Wellbeing Hub. The gender pay gap service uses cookies which are essential for the site to work. Your log-in details will be on your welcome and renewal letters. News - AXA PPP healthcare. Please have the following customer information ready when you call: Please use this form if you have a rejected invoice on Healthcode related to the patient's membership number and you need to confirm the correct details. You can then send us the completed form via the page that opens. Sections on patient safety, how to work with us, how we're working with you to make healthcare better, COVID-19 provisions and our change to AXA Health. Our account managers handle your queries on recognition, contracts, payments, fees and coding, networks and change of details. You’ll then be able to submit the report. The Schedule of procedures and fees contains codes for procedures for which our policies provide benefit and is based on work undertaken by the Clinical Coding and Schedule Development group (CCSD). Our occupational health services help you to develop a safe workplace and offers access to 400+ OH clinics, 2000+ physio clinics and 1000+ counsellors. They are a model for other service providers. Please click here to submit your query. AXA PPP in particular are a really caring company (AXA more generally is too, but especially PPP.). Information and news to help your practice, business or facility. We’re sorry, but our commitment to confidentiality means that we can’t discuss with you what treatment we have agreed to cover. Our… Read more Please call our 24-hour confidential tip-off line on: A message from Sarah Taylor, Head of Specialist and Practitioner Relations, Billing Principles/Schedule of Procedures and Fees. ... AXA PPP healthcare Group Ltd.) More options. Health Details: Group practices are limited liability partnerships which have agreed (or wish) to offer services to our members based on quality and cost guarantees.This may include treatment at physiotherapy, osteopathy and chiropractic clinics or mental health therapy practicies, or consultations at specialist-led centres . We use cookies to give you the best possible online experience. On a daily basis I’m an editor, creative designer, a writer and a project manager. Our account managers handle your queries on recognition, contracts, payments, fees and coding, networks and change of details. Health Details: We're now AXA Health, a new brand which unites our old brands including AXA PPP healthcare and Health-on-Line. Because we’re the global healthcare specialists for AXA, one of the world’s leading insurers – a business that people have relied on for support and protection for over 55 years. You can submit queries on payments relating to our new brand AXA Health, and to our old brands AXA PPP healthcare, Health-on-Line and Health Services here. Payment Support Service - AXA PPP Healthcare. Cookie settings. Please do not query individual invoices using this form. Reduce time and costs. If your queries relate to AXA Global Healthcare members, your payment reference will read AXA PPP International, and the membership numbers will have these prefixes: AXI, AXE, AXC, BXI, BXE, BXC, HKE, KVE, OGI, or a number in this format: 7000000. If you are a hospital and have received a shortfall due to us paying the invoice in line with the procedure code the specialist has billed for, please complete this form and send us supporting information for our Specialist Fees Team to review for you. When submitting single queries you can securely send supporting documents (such as your remittance advice). We aim to handle your queries on payment, fees and coding promptly. Wherever life takes you: we’ll be here if you need us. Electronically invoice all major insurers from one system. When submitting single queries you can securely send supporting documents (such as your remittance advice). Please check which sort of policies they hold and click through to download the relevant form for your query details. Queries about payments with the reference 'AXA PPP healthcare GB31' and 'AXA PPP healthcare GB33' should be submitted here. Please note that our systems are secure and comply with GDPR. For more details on how our business is changing, and what this means for your practice or facility, click here.. Watch Sarah Taylor, Head of Specialist and Practitioner Relations, describe what this change means for your patients, and our work together, here. Please discuss agreed treatments directly with your patient, who can give you the authorisation number. We’re becoming AXA Health. If the patient has an AXA Global Healthcare policy, please send the invoice here. Discover this section And we know what we’re doing. We have a new ambition, to help our members - your patients - be their best selves. Please note that we're now AXA Health, but you'll continue to see our legal entity AXA PPP healthcare Limited on your payments and other documentation. Sometimes we’ll ask you for a medical report so we can make a decision about a member’s claim. You'll then be able to specify your query type. Access to the Virtual Doctor from AXA service is available for all Large Corporate groups who have not chosen the upgrade, until 30 September 2020. We’ll usually tell you where to send this information, so please follow this instruction to help us deal with the query quickly. Invoices submitted electronically reach the insurer's payment cycle quicker. You can also chase or follow up a previous enquiry. 9. Our e-billing provider Healthcode handles your invoicing, recognition, registration and changes to practice details. If you are having trouble using Healthcode, you can find their contact information using the link below. AXA Global Healthcare numbers have these prefixes: If you are having trouble using Healthcode, you can find their contact information using the link below. Please refer to our membership number guidance, top right-hand corner of this page. I have for many years found the service offered by AXA PPP to me and my wife to be exemplary. If an AXA - Global Healthcare customer needs to be admitted for in-patient or day-patient treatment in the next 48 hours, call us on +44 (0)1892 503 856 and select option 1 to speak to our provider team.. To register on the PPR, click here. Our e-billing provider Healthcode handles your invoicing. Sales. AXA UK & IRELAND fiAXA UK in this report means AXA UK Plc, AXA ervices td, AXA PPP healthcare Group td, AXA IA td and HealthOnine ompany td. You can upload information to support your query here. See our cookie policy for more information on cookies and how to manage them. If the member has an AXA Global Healthcare policy, please contact the AGH team here. Queries about payments with the reference 'AXA PPP Admin Serv' should be submitted here. Other healthcare providers provide a link and short biography to support the process. We endeavour to be transparent and clear with the way we use your personal information 2. To support you we have developed a range of tools and services which can support you in discussing health cover, including: Simple referral system – It allows you to pass business on to AXA PPP healthcare and still receive commission. Our e-billing provider Healthcode handles recognition and changes to details for us.If you would like to become recognised by us, first please check that your practice fits our recognition criteria here.We are unable to process any new applications or changes to your details unless you're registered with Healthcode's Private Practice Register (PPR). Discover this section We also use non-essential cookies to help us improve government digital services. These are the membership number formats our systems recognise. This may take a little more time, but we’ll make sure it gets to the right place. The launch of the AXA Research Fund and ICAS became part of AXA PPP healthcare. You'll see these old names in use for some time as our members' plans switch from the old brand to the new one. The UK has a public health system called the National Health Service (NHS), which provides free treatment for UK nationals and those who are ‘ordinarily resident’ in the UK. We use cookies to give you the best possible online experience. The salary in certain parts can tend to be a little on the low side, but there are other perks such as good sick pay, good parental leave arrangements, death in service, and ability to add flexible benefits. The arrangement, providing free and confidential access to service users, takes effect from 1st January 2017. ... We aim to handle your queries on payment, fees and coding promptly. If your patients have AXA PPP Bristol policies, please click here. Don’t worry, you’re in the right place. Our members’ policies may not cover everything, so when there is an excess or some other type of shortfall they can send the money straight to your bank account. Please click here to submit the appropriate information. Any data collected is anonymised. If you’re not sure where to send a medical report and it is for a UK policy, please enter the individual’s membership number and select ‘go’. Provider - AXA PPP healthcare. Support with recognition, contracts, new employees, sites and services, mergers and aquisitions and to change your details. Our e-billing provider Healthcode handles your invoicing, recognition, registration and changes to practice details. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. Please contact our Medical Support team (MedicalSupportTeam.HEALTH@axa-ppp.co.uk) before undertaking treatment which might be considered unproven. Plus, because our Clinical Support Centre is remote, you’re not limited to the expertise of specialists close to home. Payment support service. Our e-billing provider Healthcode handles your invoicing, recognition, registration and changes to practice details. You should use the 'Single invoice query relating to a single member' section on this page. You can also chase or follow up a previous enquiry. AXA UK and AXA Group companies do not sell your personal information and we also do not permit the selling of customer data by any companies who provide a service to us 10. So you can be confident that, with AXA Health, you’re not just getting the support available. Sections on patient safety, how to work with us, how we're working with you to make healthcare better, COVID-19 provisions and our change to AXA Health. You can submit queries on payments relating to our new brand AXA Health, and to our old brands AXA PPP healthcare, Health-on-Line and Health Services here. If you can't submit an invoice via Healthcode, or we have requested a copy of an invoice, please click here. So if you're not sure which code to use for treatment, please contact us using this form. We’re making some changes to how we look and sound and that has started with our name – you’ll be seeing more about our transformation soon. We aim to handle your queries on payment, fees and coding promptly. You don't need to protect your submissions, spreadsheets or other documents with passwords. If you have a query about our Billing Principles, please contact us by clicking the button below. We're now AXA Health, a new brand which unites our old brands including AXA PPP healthcare and Health-on-Line. Those to whom I speak on the 'phone are always knowledgeable and helpful, and strike exactly the right balance between sympathy and efficiency.
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